This policy applies to all purchases made from lunelark.com. As we sell to customers in the United Kingdom, this policy is designed to comply with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.

Your Right to Cancel (14-Day Cooling-Off Period)

You have the legal right to cancel your order within 14 days of receiving your goods, for any reason and without giving a justification.

To cancel, simply contact us at support@lunelark.com with your order details before the 14-day period ends. You then have a further 14 days from the date you notify us to send the goods back to us.

Once you cancel, we will refund the full price of the goods plus the standard (least expensive) delivery cost you originally paid. We will issue the refund within 14 days of receiving the goods back, or within 14 days of receiving proof that you have sent them, whichever is sooner.

Our Extended Returns Policy (30 Days)

In addition to your legal cooling-off rights, we offer an extended returns window of 30 days from delivery for a change of mind.

To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. We require a receipt or proof of purchase to process your return.

Please do not send your purchase back to the manufacturer.

Faulty, Damaged or Misdescribed Items

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If an item is faulty, damaged on arrival, or not as described, you are entitled to:

• A full refund within 30 days of receipt; or

• A repair or replacement after 30 days.

These statutory rights apply regardless of any other clause in this policy, and we cover the return postage costs for faulty items. Please contact us at support@lunelark.com and we will arrange this for you.

Exemptions

Certain goods cannot be returned for a change of mind. This does not affect your rights if an item is faulty:

• Perishable goods such as food and flowers;

• Sealed health, personal care, or hygiene products once the seal has been broken;

• Personalised or custom-made items;

• Digital or downloadable software once the download has begun (where you agreed to waive your cancellation right);

• Gift cards.

Refunds

Once we receive and inspect your returned item, we will email you to confirm receipt and to notify you whether your refund has been approved.

If approved, your refund will be processed to your original method of payment within the timeframes set out above. Card refunds may take a few additional days to appear, depending on your bank or card provider.

Late or Missing Refunds

If you have not received a refund you are expecting, please take the following steps:

1. Check your bank account again.

2. Contact your card provider, as there is often processing time before a refund is officially posted.

3. Contact your bank.

If you have done all of this and still have not received your refund, please contact us at support@lunelark.com.

Sale Items

Sale items can be refunded in full under your statutory cancellation rights and if the item is faulty. Your rights for sale items are the same as for full-price goods.

Exchanges

If you would like to exchange an item for the same product (for example, a different size), or if your item is defective or damaged, please email us at support@lunelark.com and we will provide the return address and arrange the exchange.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift card will be mailed to you.

How to Start a Return

Email us at support@lunelark.com with your order number and the reason for your return, and we will guide you through the next steps, including the return address.