Lunelark is committed to protecting your privacy and handling your personal data responsibly. This notice explains what information we collect, how we use it, and the rights you have. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

When you shop with us or contact us, we may collect the following information:

• Contact details such as your name, email address, delivery address, and phone number;

• Order information, including the items you purchase and your order history;

• Payment confirmation details (note: we do not store your full card details — see Payment Security below);

• Communications you send to us, such as emails and enquiries;

• Technical data such as your IP address and browsing activity on our website, collected through cookies.

How We Use Your Information

We use your personal data only for legitimate purposes, including to:

• Process and fulfil your orders and deliver your items;

• Communicate with you about your order and respond to your enquiries;

• Process refunds and returns;

• Send you marketing communications, but only where you have given us your consent;

• Improve our website, products, and customer experience;

• Comply with our legal and regulatory obligations.

Payment Security

All payments are processed through secure, PCI-DSS compliant third-party payment providers. Your payment is encrypted during the transaction, and we do not see or store your full card details on our systems. Our website uses SSL (Secure Sockets Layer) encryption to keep your data safe while you browse and check out.

Sharing Your Information

We do not sell or rent your personal data to third parties. We only share your information with trusted parties who help us run our business, such as:

• Delivery and courier services, to fulfil your order;

• Payment providers, to process your transaction securely;

• Service providers who support our website and email systems.

These parties are only permitted to use your data for the specific services they provide to us, and must keep it secure. We may also disclose information where required to do so by law.

Cookies

Our website uses cookies to help it function correctly, to remember your preferences, and to understand how visitors use our site. You can control or disable cookies through your browser settings, although some parts of the site may not work as intended if you do so. Where required, we will ask for your consent before placing non-essential cookies.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you;

• Request that we correct any inaccurate information;

• Request that we delete your data, where there is no legal reason for us to keep it;

• Object to or restrict how we use your data;

• Withdraw your consent to marketing at any time;

• Request a copy of your data in a portable format.

To exercise any of these rights, please contact us at support@lunelark.com. You also have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO) at ico.org.uk if you have concerns about how we handle your data.

Marketing Communications

We will only send you marketing emails if you have opted in to receive them. You can unsubscribe at any time by clicking the link in any marketing email, or by contacting us directly. Opting out of marketing will not affect emails relating to orders you have placed.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

Changes to This Notice

We may update this Privacy & Safety notice from time to time. Any changes will be posted on this page. If you have any questions about how we handle your data, please contact us at support@lunelark.com.